Reception is open Monday to Friday from 08:00 to 18:00 seven days a week. There 24/7 site cover, outside of 18:00 and 08:00. The team can be contacted by email stay@lincoln.ac.uk or by phone on 01522 886300.

Stay @St Marks is single occupancy for guests aged 18 and over only. You will be asked to show photo identification at check in. There may be some circumstances where guests under the age of 18 may stay, but only when specific criteria is met with the Stay team and agreed in writing.

Stay @ St Marks guests benefit from an early check in and late check out time as standard with every booking.

Check in is from 12 noon – those checking in after 18:00 will need to call Security on 01522 886062 on arrival, if the reception is closed.

Check out is 12 noon. Please ensure your room window is shut and door locked before returning your key to reception, or the key post box outside reception should it be closed.

Rooms are booked as self-catered as standard. Guests can upgrade to a bed and breakfast package, for the duration of their stay, by adding an additional supplement of £7.50 per night, for a breakfast to-go, delivered to the apartment the day before.

Gluten free and vegan options are available on request. Please notify the team of any dietary requirements ahead of your arrival by emailing stay@lincoln.ac.uk.

WiFi is available through the provider Ask4.

To connect, select Ask4 WiFi/Ask4 Wireless in WiFi settings.

Open a new browser and search signup.ask4.com.

Here you will have to option to either sign up for an account or to use temporary access.

Either option will provide you with a connection, however if you choose the temporary access option you will need to follow this process every few days.

If you are here for a longer stay the best option is to sign up for an account. There is no charge, and you do not need to add the cloud storage option. You will need to add some details including your room details. When adding your Room details please follow this format

Block – H

Apartment Number.

Room Number.

Adding additional devices to your Wifi

On your new device connect to “ASK4 Wifi” / “ASK4 Wireless” and log into myaccount.ask4.com

Click on “Enable this device”

All Stay@St Marks residents, staying for over two nights, have free access to the University gym for the full duration of their Stay. The gym is located a short walk from St Marks (Brayford Way, Lincoln LN6 7TS) and open daily 06:00 to 23:00 Monday to Friday and 07:45 to 19:00 over weekends.

To access the gym, head to the Sports Centre reception and show a member of staff your booking confirmation email or download the Sport Lincoln app.

The Sports Centre team can be contacted by phone on 01522 886688.

Security is located within the Minerva Building on the University Brayford Pool Campus and can be contacted on 01522 886062 for any concerns outside of reception opening hours.

In the event of an emergency, call 999 and request the emergency service which you require. It is also helpful if you can contact the University Security Team to notify them of the emergency – especially if an emergency vehicle will be attending the residence.

Please refer to the site map for the location of the Minerva building.

Evacuation details are available in every apartment in the apartment corridor and on the back of the main apartment door.

Alarms are tested once a week on a Wednesday morning.

It is important that you make yourself aware of the emergency exits and assembly point – which is in front of the main reception block (Block B) – on arrival.

On discovering an indication of fire, you should:

· Operate the nearest fire alarm manual call point

· Leave the building via the nearest available exit in a calm manner and proceed to the designated assembly point

· Dial 999 and request the Fire Service

· Inform Security by calling 01522 886062

Do not re-enter the building or leave the assembly point without the express permission of the Fire Service, a University Senior Officer, or the Health and Safety Department.

Any missing person(s), person(s) refusing to leave or person(s) requiring assistance should be reported to the University Staff on-site or the Fire Service.

If at any time during your occupancy you are physically unable to vacate your room in an emergency without assistance, you must inform the St Marks Reception staff so that they can arrange a personal evacuation plan.

You must not cover the smoke detector at any point during your stay.

Bedrooms will be serviced weekly with a towel and linen change.

Guests are welcome to use the self-catering facilities in the common areas of the individual apartments.

Please remain respectful of others staying in the apartment by maintaining apartment hygiene.

Any used crockery and cutlery items should be washed and put away immediately after use.

If you do use the kitchen area, please clean your own crockery and cutlery items immediately after use and put them away.

It is advised that any items in the fridge are labelled with the room number. All items must be disposed of at the end of the stay.

Guests staying 21 nights and over are booked on a self-catering basis. Kitchens are a fully equipped, to allow for the freedom and flexibility of self-catering.

Communal areas are designed and equipped to accommodate the maximum potential number of residents for each apartment.

Allocation of communal spaces – such as cupboards or space in the fridge freezer – are left to the residents to decide.

It is important to be respectful of other staying in the apartment by maintaining a level of hygiene.

Bins should be emptied regularly, and guests are individually responsible for cleaning any cooking, crockery and cutlery items immediately after use and putting them away.

The Housekeeper will do a regular surface clean of the kitchen counters, floors and corridor, but will only do this if surfaces are clear.

Linen, and towel changes are not included but, laundry facilities are available on a pay per use basis.

A private pay-and-display car park is located next to Stay@St Marks. The car park offers 24/7 parking, but only to the right (the side where Pizza Hut is located)

More information can be found online.

The University is committed to sustainability. Heating in Stay@St Marks is set to 18 degrees. To increase this, please ‘enter’ followed by ‘advance’. This increase the temperature to 20 degrees. If you wish for an additional boost, press the upward arrow to a maximum temperature of 22 degrees. The additional boost will last for 60 minutes and can be pressed up to four times in one go, with a maximum 240 minute boost.

Any repair or maintenance issue should be reported to reception during opening hours.

If you have an urgent repair or maintenance issue outside of office hours, contact the Security Team on 01522 886062, who will assess the report and plan for a maintenance contractor to attend as soon as possible.

Maintenance work will either be carried out by staff members wearing navy uniform with the University of Lincoln crest or Dalkia staff members wearing grey uniform with the Dalkia logo.

Staff will always carry identification with them.

Sometimes maintenance jobs and health and safety checks need to be carried out around the building during your stay.

If you have provided your email address on arrival, you will be contacted 24 hours prior to any work being carried out.

Laundry is provided by the external company Circuit. The Laundrette is located to the rear of your accommodation building.

The washing machines and tumble dryers can be used via the app. More details can be found on the Circuit laundry website.

Please select the laundrette named ‘St Marks A’.

You will need your key card to enter the laundry.

Stay@St Marks is within a short walking distance to the Lincoln city centre, where guests can find high street stores, restaurants, bars and entertainment venues.

Across from the St Marks complex is a Morrisons and Farm Foods. To the left of complex is a retail park with Starbucks, Currys, Home Bargains and HomeSense. Further up Tritton Road is Valentine Retail Park, home at a Next, Asda living, TKMaxx and The Range.

For guests staying for more than 7 nights, post and parcels can be received at reception. If you need to use this service, please contact the reception team or email stay@lincoln.ac.uk for more details

There are numerous local pharmacies, the nearest can be found at the below addresses:

Lincolnshire Co-op Newland Pharmacy

34 Newland,
Lincoln
LN1 1XP

Open: 8:30am-6:30pm (closed 1-2pm)

Boots Pharmacy
196-199 High St,
Lincoln
LN5 7AL

Open: 8:30am-6pm

For emergencies, Lincoln County Hospital and Accident and Emergency is located at Greetwell Road, Lincoln, LN2 5QY. Please call 111 for medical advice before 999 if it is not an emergency.

In long-stay apartments, it is your responsibility to regularly remove your waste from the apartment. Waste should be disposed of in the nearest bin store, located to the right of the main door as you exit the building and accessed via an external door. You will need your key card to access this.