FAQs

Application Stage 

What accommodation is there at the University of Lincoln? 

Across 7-purpose built residences, we offer a variety of en-suite, studio and shared bathroom rooms in cluster apartments. All University-managed accommodation is single occupancy and rooms are fitted with furniture including a bed, desk, wardrobe and shelving. Beds at Lincoln Courts are single, and all other residences are a small double (three-quarter). 

Lincoln Courts offers shared bathrooms or en-suite wet rooms and all our other accommodation comes with an en-suite as standard. 

When can I apply for accommodation? 

Applications open in November 2022 for 2023/24 bookings.  

You can apply for University-managed accommodation once you have firmed your place at Lincoln, or made the University your insurance choice. Within a few working days of doing so, you will receive an email from Accommodation Services with a link to the Student Portal. Here, you can apply for your top residences in preference order. 

I live close to Lincoln, can I still apply? 

Yes. You can apply for accommodation no matter the distance of your home address. Accommodation is guaranteed for all first-year students, and you can live with us throughout all years of study.  

When will I find out what room I have been allocated? 

Room allocations will begin in the Summer. Offers may be sent out by residence or block, so please do not worry if you hear that someone has been sent their room information before you.  

Stay up to date by following the University of Lincoln and Accommodation Services on social media. 

@uniLincoln 

@uniLincolnaccommodation 

Can I find my flatmates? 

Through the University of Lincoln’s Friends for Life scheme you can join a Facebook group for each property.  

I need additional support, what should I do? 

Student Support and Accommodation Services work closely to allocate students with special needs a room which is best suited for them. 

This will be picked up by the two teams as part of your application. However, if you did have any questions or wished to view any of our accessible accommodation please contact Accommodation Services through the online form: lncn.ac/queryform, or email studentsupport@lincoln.ac.uk. 

Can I view the accommodation? 

Yes, you can. We have 3 show flat apartments which can be viewed as part of the on-campus events such as a Offer Holder Day, Informal Visit Day, or Open Day. If you would like to view an accommodation which is not part of the tours, you can do so by visiting the University of Lincoln website where you will find a 360-degree tour of the residences and rooms. 

What is the Postgraduate Discount and am I entitled to it? 

For 2022/2023 new and continuing Postgraduate students, there is an accommodation discount of 25% off en-suite rooms at St Marks, 179 High Street and The Gateway. 

A separate 35% discount is available on studio rooms in The Gateway.  

The two discounts are independent of each other and cannot be used in conjunction.  

Arrival  

What is the online induction? 

The online induction includes Health & Safety, registering for your content insurance and booking your arrival slot. It will be uploaded to the Student Portal and must be completed before you arrive. 

When will I receive my arrival instructions? 

Arrival instructions will be uploaded to the Student Portal in late August/early September. You will receive an email letting you know that these have been uploaded, as part of the online induction. 

The arrival process, for students in all years of study, will take place across set days and you will be asked to book an available arrival slot in advance. There will be different days for each site, with more days for larger accommodations such as St Marks and Lincoln Courts. 

Please read the instructions carefully as you may be asked to head to a holding area or to a car park which has a different postcode to your accommodation.  

Is there parking available? 

Your booked arrival slot will secure you a car parking space to offload your belongings and move into your room. 

If you wish to park for longer, the team will direct you to the nearest car park. 

Residents 

How do I report if something is broken? 

We are sorry to hear that something is not working correctly. You can report this by emailing residences@lincoln.ac.uk, popping down to reception, or online on Plannon. 

If you have an out-of-hours emergency repair, please call Security on 01522 886 062. 

Where should I send my post to? 

All post should be sent to your accommodation reception. Letters and small parcels will be put into your apartment post box. Larger parcels will be stored behind the reception desk. 

You can collect your parcels during reception opening hours and will need to bring a form of identification to do so.  

If you cannot pick your parcel up and would like a friend to, please email the Accommodation Team confirming this and the name of the person who will be picking up your parcel. 

When are the receptions open? 

Our 6 receptions are open Monday to Friday 9am to 5pm. 

St Marks, Cygnet Wharf and Valentine Court are also open on a Saturday 9am – 5pm. 

All receptions are closed on bank holidays. 

Can I book again for next year? 

Yes. You can stay with us throughout all years of study, and we would love to have you stay again. 

What is the Loyalty Saver Discount? 

New for 2022/2023, as a returning student, you may be eligible for a discount of up to 20% off the annual fee on your University of Lincoln managed student accommodation (available on rooms at St Marks, Gateway, 179 High Street, Valentine Court, Viking House, and Lincoln Courts).  

These discounts offer qualifying students up to 20% discount off the University of Lincoln managed student accommodation published tariffs, depending on how long you have stayed with us.   

  • Students applying for their second year of accommodation will be offered a 10% discount off the weekly fee.  
  • Students applying for their third stay at an accommodation with us will be offered a 15% discount off the weekly fee.  
  • Students applying for their fourth and any further stays of accommodation with us will be offered a 20% discount off the weekly fee.  

More information can be found online.  

I am not happy in my room, what should I do? 

If you are not happy in your current room, the best thing to do is pop down to reception and speak to the team. They will help you with any questions or concerns and can talk you through the process of requesting to change rooms or, to be released from the contract. 

Our Residence Life Assistances are available every day from 6pm to 12am if you would like someone to talk to for advice.  

Do I need to move out of my room in-between terms? 

No, your room is yours for the entire duration of the contract. You will not need to move out at any point throughout the year. 

Throughout the year Accommodation Services may need to access my flat… why is this? 

The operations team may need to access your apartment throughout the year for a range of reasons, including inspections, maintenance, repairs or wellbeing checks. 

For pre-planned activity, you will always be given a minimum of 24 hours’ notice and if access is needed to your room, the team will knock before entering.  

Some larger apartments have communal cleaners who will access the kitchen/living space on set days. You can find out more by emailing residences@lincoln.ac.uk.  

How do I contact Accommodation Services? 

You can contact the team through any of the below methods Monday to Friday 9am – 5pm: 

T: 01522 886 300 

E: lncn.ac/queryform 

W: accommodation.blogs.lincoln.ac.uk/ 

Or by visiting the team in one of our 5 receptions: 

  • St Marks (Monday to Saturday 9am – 5pm)  
  • Valentine Court (Monday to Saturday 9am – 5pm) 
  • Cygnet Wharf (Monday to Saturday 9am – 5pm) 
  • The Gateway (Monday to Friday 9am – 5pm) 
  • 179 High Street (Monday to Friday 9am – 5pm) 

Legionella FAQs

What is Legionella?

Legionella is a common bacteria present in all domestic water systems at very low levels. Under certain conditions, it can multiply and potentially cause illness if breathed in as a vapour or spray.

Why has this problem occurred?

Prolonged very high temperatures over the summer have meant our normal control measures have needed to be supplemented with a full disinfection and testing regime in some areas.

Is my water safe to drink, cook and shower with?

Yes, it is safe to drink, cook and shower with the filters installed.

What are the filters on my tap for?

The filters trap any bacteria and particles which may be in the water system. This is a highly effective and proven method of ensuring that the water is filtered and safe to use. We have installed these as a precautionary measure. They have only been placed on showers and cold taps. Hot taps do not require them.

Is my apartment safe to occupy?

Yes, your apartment is safe to occupy.

How long will the filters be installed?

We expect the filter to be in place for up to 90 days. Water will be tested during this period and then the filters will be removed.

Who do I speak to if I need more information?

Please speak to your local Accommodation Team for any further information on this.