This Accommodation Services Induction guide has been crafted to support students during their time living in University-managed accommodation.

The same information is printed in the Find Your Lincoln z-card, which all residents receive on arrival.

All of our residences are managed in accordance with the Universities UK Code of Practice for the Management of Student Housing. For further information please visit

Accommodation Services

Your residence is managed by Accommodation Services at the University of Lincoln and during your time with us, the Team is here to make sure you have the best possible stay.

Behind the scenes, Accommodation Services consists of Maintenance Teams, Allocation Officers, Residence Reception Teams, Supervisors, and Managers, who all work together to make sure that your accommodation is clean safe and full of fun.

You will also get to meet our ResLife Assistants who run a calendar of events throughout the year, as well as a daily drop-in service.

You will see many of our Team around the residences. So, if you need something or require any help then please just ask!

With over 3,700, rooms across six-residences, the University has a variety of accommodations to suit a range of budgets and preferences. Students can stay in University-managed accommodation throughout all years of their study.

The Accommodation Team can be found in one of our 5 receptions:

  • Cygnet Wharf, LN6 7FU,
  • Valentine Court, LN6 7GU
  • 179 High Street, LN5 7AF
  • St Marks, LN6 7TW
  • Viking House, LN1 1YA

All Receptions are open Monday to Friday 9:00am – 5:30pm.

Some receptions are also open from 9am – 5pm on Saturday.

Any change in opening times will be communicated out to residents via email.

Alternatively, the Team can be contacted by phone on 01522 886300, Monday to Thursday 9am – 5:30pm or Friday 9am – 5pm.

All of our residences are managed in accordance with the Universities UK Code of Practice for the Management of Student Housing. For further information please visit

Contents Insurance

By partnering with Endsleigh, the No.1 student insurance provider, we have arranged free contents insurance for all our students staying with us, up to a total value of £5,000.

It is important you confirm the cover to ensure you understand what is and is not covered by the policy and also, that all your information is correct.

Visit confirm the cover to see:

  • What is covered
  • Key exclusions – where cover is not provided
  • Policy excess – the amount you pay when you make a claim
  • How to make a claim
  • Personalise cover

Top Tip – the basic contents insurance does not include bicycles so, if you’re bringing one with you then you may want to add this on as an extra!

Living at the University of Lincoln

There are a few things that need doing as soon as you arrive:

  • Check over your room – once you have arrived, please take a moment to check that everything works and is tidy. We recommend taking pictures so that you have these to refer to when you are getting ready to move out.
  • Complete your inventory – complete your inventory by checking off everything which has been provided and its condition. Please do this within 5 days of arrival and return to Accommodation Services, even better, do this before you unpack!
  • Familiarise yourself with the fire evacuation plan – each flat has one and the alarm is tested once a week.
  • Remove all unwanted packaging – please remove all boxes, bags and other items that can cause obstacles within your flat and corridors. These can be recycled in the provided outdoor bins.
  • Don’t forget your key – depending on your accommodation you will receive a key and fob or a key card. Please make sure you keep this on you and don’t lose it. If you lose your key, there will be a charge to replace it. The key card replacement fee is £10 and, for Lincoln Courts the fee is higher due to the key and locks needing to be changed.
Communal Spaces

If you are not in a studio room, you will be sharing a living space and kitchen with your flatmates. Communal spaces are big enough and come equipped to accommodate to everyone. However, we recommend that once everyone has arrived you decide who will have which cupboard and fridge freezer space.

Not everyone will have the same standard of cleanliness and so it is important to discuss cleaning early on. Perhaps making a weekly rota for your communal space will help maintain a tidy environment, this could include wiping down surfaces, emptying the bins, hoovering, etc. Please be respectful to each other and maintain a level of hygiene around bins and worktops.

Residences are self-catered and all residents have a responsibility to keep their own rooms and apartment clean and tidy.

Our cleaning teams will clean the stairwells and building corridors in all our residences however, anything past the apartment door is your responsibility. This includes your bedroom (and en-suite bathroom if you have one), the kitchen and communal areas and any shared bathrooms.

We will not provide cleaning services to apartments unless we feel that an apartment is not keeping areas in a reasonable condition. If this happens, appropriate notice would be given for our cleaning contractor to clean the area. The cost of this may then be passed on to the residents of that apartment.

Please note, the only exception to this is in our larger apartments at Viking House and 179 High Street. These apartments will receive a weekly ‘hygiene’ clean which will consist of wiping down surfaces in the kitchen.

Not everyone will adjust to living away from home the same way. It is important to be there for each other and offer a friendly face. Don’t forget to check in on your flatmates, arrange activities and encourage socialising. If you are worried about the wellbeing of another student, please inform Student Services.

Guests are allowed but must be 18 years of age or above. When inviting guests over, please be considerate of your flatmates.

If you are unhappy about where you are living, please speak to the Accommodation Services Team as it may be possible to change your room.

Rent Payments

Rent payments can be made in one of three ways: upfront, monthly, and termly. When booking accommodation, you will have selected a payment option.

Payments will automatically be taken from the associated payment method on the date listed in the booking portal. If you need to change this, the Team can advise you how.

Rent payments are managed by the Finance departments. Details below:

Opening hours: 8am – 5pm Monday to Thursday | 8am to 4.30pm on Friday

Booking portal:

Repairs and Maintenance

If you come across an item in your apartment or building that has broken down, worn out or is not working as expected, please let us know as soon as possible and we will organise a repair or replacement.

You can report a maintenance issue in person to Accommodation Services during office open hours.

Alternatively, you will be able to report maintenance yourself through Planon:

If you have an urgent repair or maintenance issue outside of office hours, please contact the Security Team on 01522 886062, who will assess the report and plan for a maintenance contractor to attend as soon as possible.

Please note that if you are not in when the maintenance request is due to take place our facilities team have keys to access all areas of the request.

Once you become a University of Lincoln Accommodation resident, we will try very hard to respect your space. However, please be aware that there are times when we will have to enter without giving notice. For example, in the event of an emergency.

Top Tip: All staff are required to always carry photo identification. It is your right as a resident to ask for the identification of anyone accessing your room or apartment.

Mandatory Testing

There are a number of planned maintenance jobs that will be carried out around the building during your stay, along with health and safety checks, these include:

  • Weekly fire alarm testing
  • Weekly flushing of little used outlets in empty rooms
  • Monthly water temperature testing
  • Monthly informal communal area visits
  • Monthly emergency light testing
  • Termly shower head cleaning
  • Termly fire drills
  • Termly room inspections

Further information will be emailed out regarding the schedule and to give you notice for the monthly and termly planned maintenance/inspections, as and when required.

Moving Out

When the time comes to move out, you will be required to vacate your accommodation and return your keys by 10am on the contract end date stated in your Accommodation Agreement.

Please ensure that you have completed the check-out process, which will include filling out a document confirming that you have handed back your keys and no longer require access to your room.

Upon moving out, please take all personal items with you and only leave items supplied by the University in your room. Make sure your room is clean and free from rubbish. Please lock your window and door.

If you decide to leave University before, or you wish to move out of your hall of residence before your Accommodation Agreement end date, please contact Accommodation Services and let us know.

Your Safety and Security

The University of Lincoln has a 24/7 Security Team on hand to make sure you feel safe while staying with us. If you have any concerns, you can contact the University Security Team on 01522 886062. In the event of an emergency, call 999 and request the emergency service which you require. It is also helpful if you can contact the University Security Team to notify them of the emergency – especially if an emergency vehicle will be attending the residence.

Building Security

You will have keys or a key card to provide access to your room, apartment and building doors. Only your key gives you access to your room. Only those living in your apartment will be able to access the apartment, the same with the main entrance of the building, only those allocated to the block will be able to unlock the door.

Remember to lock your doors whenever you go out. Your key gives access to your room only and only those living in your apartment will be able to enter, the same with the main entrance.

Top Tips:

  1. Keep your keys near your bedroom door so you are more likely to remember them when you leave
  2. Close your windows when you leave your room
  3. Do not give your keys out to anyone else
  4. Most rooms have a manual lock inside

Do not open the building door with door entry systems if you do not know who is calling. Avoid letting strangers into the building and contact Security if you need to report an instance of this.

Top Tips: The Residence Life Team is here to help you settle into life at Lincoln and run a variety of trips into the city to help you find your way around while having a familiar face nearby.

Fire Safety & Evacuation

In the event of a fire, visitors and students must follow the fire evacuation procedures as below.

Occupants must make themselves aware of the emergency exits and assembly points for the building on arrival.

On discovering an indication of fire, occupants should;

  • Operate the nearest fire alarm
  • Leave the building via the nearest available exit in a calm manner and proceed to the designated assembly point
  • Dial 999 and request the Fire Service
  • Inform Security by calling 01522 886062

On no account must anybody re-enter the building or leave the assembly point without the express permission of the Fire Service, a University Senior Officer or the Health and Safety Department.

Any missing person(s), person(s) refusing to leave or person(s) requiring assistance should be reported to the University Staff on-site or the Fire Service.

Mobility Impaired Person(s) (MIP) and Occupants Requiring Assistance

Any person, who is unable to respond to the evacuation of the premises quickly, must make this fact known to a member of staff or the Accommodation Services Team.

Safe areas are located next to evacuation lifts of buildings and signed ‘Refuge Area’. These are fire protected for up to 30 minutes and have a call point that is directly linked to the Security Office.

Evacuation lifts are provided in certain buildings specifically for use during a fire incident for a MIP who cannot evacuate via stairs and should only be used by a trained operative. Regular lifts MUST NOT be used whilst evacuating during a Fire Alarm.

Support Available

The University of Lincoln has a variety of Teams to support students. If you ever need it, support, advice, and guidance is always available.

Residence Life (ResLife)

The ResLife Team is here to ensure that you get all the support and guidance you need throughout your stay in our residences. Moving to somewhere new and starting university can be a daunting experience for many, but ResLife is here to make your transition into university life as smooth as possible and are your first port of call, in the halls, for any queries you may have. Whether you encounter an issue which relates to your accommodation, your studies or your personal life, the ResLife Student Assistants (RSAs) are here to point you in the right direction of where you can receive support and offer a helping hand. The RSAs all live onsite in halls too, so are never too far away.

In addition to offering support and guidance, the ResLife Team also runs many free events and activities for you to take part in each month, which includes; Film Nights, Bingo Nights, Quiz Nights, Craft Nights and Games Nights. Sign up to the ResLife Team’s Eventbrite to receive notifications of their events

In September, the ResLife Team opened their first lounge, which will provide a social space for students living in university accommodations. The lounge is situated on the ground floor of Building B in Cygnet Wharf and will be open from 18:00 during weekday evenings.

You can contact the ResLife team every day between 18:00 – 00:00 via the details below:

Phone: 01522 835550
Instagram & Facebook: UniLincolnResLife
Twitter: ResLifeLincoln

Student Support Centre

The Student Support and Advice Team is available to help with student enquiries regarding university systems and procedures, funding, fees and payments, housing, money issues, immigration, personal support and general advice and information.

The Team provides practical help, advice and support, resolve issues and concerns, and makes referrals to specialist staff where necessary. Specialist advisors within the Centre can offer free, independent and confidential advice to all enrolled students at the University.

Phone: 01522 837080

Student Wellbeing Centre

The Student Wellbeing Centre offers University of Lincoln students support, advice or guidance with any challenges or difficulties they may face during their academic studies. Our support to students includes concerns around disability, specific learning differences, mental health or medical conditions, as well as anything which may cause emotional or psychological distress.

The Student Wellbeing Team consists of professional staff including Administrators, Education Officers, Wellbeing Advisors, Mental Health Advisors, and Counsellors who can provide advice and guidance in relation to disability, medical conditions, learning differences and mental health. All of whom are happy to support you throughout your university journey.

As well as supporting home students, we also want all our international students to feel welcome at the University of Lincoln. It can be challenging to move abroad to study in a new city, and if you would like to talk about how you are feeling, please contact us at for support.

Phone: 01522 886400

Contact form:

Pharmacies and Medical Support

The University of Lincoln has an on-site Doctors service which is located inside the Student Wellbeing centre.

There are numerous local pharmacies, found at the below addresses:

Lloyds Pharmacy:
Brayford Quays, Newland, Lincoln LN1 1YA
Open: 7:30am –11pm

Lincolnshire Co-op Newland Pharmacy:
34 Newland, Lincoln LN1 1XP
Open: 8:30am-6:30pm (closed 1-2pm)

Boots Pharmacy:
196-199 High St, Lincoln LN5 7AL
Open: 8:30am – 6pm

Tritton Road Pharmacy:
Morrison Supermarket, Centaur Road, Lincoln LN6 7QL
Open: 9am – 6pm

For emergencies, Lincoln County Hospital and Accident and Emergency is located at Greetwell Road, Lincoln, LN2 5QY.

Please call 111 for medical advice before 999, if it is not an emergency.

Your Students’ Union

Your Students’ Union is an independent charity organisation that aims to provide the best possible student experience by hosting a wide range of services, events and opportunities that put students at the heart of life at Lincoln.

Your Student Leader Team consists of the VP Wellbeing and Community, VP International, VP Activities, VP Campaigns and Environment and VP Education. They are elected by students, to ensure that you are represented and listened to, in order to make positive changes and to make sure your university experience is the best it could possibly be.

There is no question or issue too small – we are here for you!

For more information please visit:

Sports, Societies and Academic Societies

With over 150 groups, Sports, Societies and Academic Societies are a fantastic way to make friends and become part of a community. We celebrate all your hobbies and interests and if you feel like we are missing anything, you can create your own society. From football to Harry Potter, Law to Cheerleading; there is something here for everyone!

For more information please visit:


Your Students’ Union provides you with a variety of extra-curricular activities, events, and campaigns, to help settle you into university life, learn a new skill and to become part of the Lincoln community.

  • The Feel-Good Programme is your opportunity to let off some steam with non-competitive social sport sessions that run completely free.
  • We also offer a cycle hire scheme, where you can choose from a range of bikes and how long you require the bike for.
  • Why not try enhancing your CV by taking part in community volunteering? There are hundreds of local and national opportunities to get involved. You can also develop your skills through opportunities such as the Duke of Edinburgh’s Award, The Eco Award, or become more employable with our Academic Opportunities.
  • We are here to represent, spread awareness and to celebrate students through a variety of campaigns and communities. We have elected Volunteer Officers to represent Women, Racial Diversity, Disabilities, Environment and LGBT+. These Officers gather feedback and help to run events for you to get involved with throughout the year.

For more information please visit:

The Students’ Union Advice Centre

The Advice Centre at the SU offers free professional, and impartial advice – independent from the University. If you need any support or representation regarding academic issues, finance, housing, or welfare concerns, our trained Advisors are there to help you.

For more information please visit:

Students’ Union Venues

Your Students’ Union venues are the perfect setting for winding down after a day of studying, grabbing lunch between lectures or partying the night away. Enjoy great food and drink and a range of events at The Swan, Towers, The Engine Shed or The Barge.

For more information please visit:


Quack! is the number one student night in Lincoln – taking place every Wednesday at your Students’ Union. Each week has a different theme, affordable drinks and giveaways. This is your chance to get your hands on one of our famous Darcie Ducks. You will not want to miss out!

For more information please visit:

Get in Touch!

Phone/WhatsApp: 01522 886 006

Don’t forget to download the SU App where you can access your student discount and tickets for events.

Need to know more?

If you would like to learn more about your Students’ Union or to download the SU App, please visit: