Inspections

Our residences teams will visit your accommodation at various points throughout your accommodation agreement to carry out bedroom and communal area inspections.

Communal area inspections are carried out every month and bedroom inspections take place once each semester. Apartments that do not meet the required standard will be checked on a more frequent basis and disciplinary action may be taken against residents who consistently fail to comply with requests to improve hygiene or remedy a health and safety issue. We endeavour to give seven days notice of these visits and it is recommended that, where possible, you are in your flat or house when the inspection takes place. The exception to this is in the event of emergency maintenance, an emergency health & safety concern such as a fire alarm in your room or to investigate reports of illegal activity.

Bedroom Inspections

All of our residents have an individual responsibility for maintaining an acceptable level of cleanliness and safety within their own bedroom and en-suites (if applicable). During a room inspection, we will be looking out for the following:

  • To check the general cleanliness of the room (and en-suite bathroom if applicable) which includes floors, walls, ceiling and furniture.
  • To ensure all rubbish is removed.
  • To ensure that the smoke or heat detector has not been tampered with or covered up.
  • To ensure that the escape route out of the bedroom is clear and free from obstruction.
  • To ensure that no posters or photos (or other items) are stuck on to bedroom walls (We have asked that you only stick or pin items to the pin boards provided in your bedrooms and communal areas).
  • To ensure that all doors (includes bedroom door and en-suite or bathroom door) are free from over the door hangers – these compromise the integrity of the door and are not permitted.
  • To ensure windows are free from obstruction – this includes cans and bottles.
  • To check that no prohibited items are present. This includes items such as candles, deep fat fryers, animals or pets, weapons of any kind or gas canisters.
  • To report any repair and maintenance issues.
  • To ensure all bedrooms are smoke free. Smoking (including e-cigarettes) inside all of our residences is prohibited. This includes bedrooms, out of windows and balconies.

Communal Area Inspections

Your apartment are collectively responsible for maintaining acceptable levels of cleanliness and safety within all communal areas of your apartment or house in order to comply with health and safety requirements and your Accommodation Agreement. During a communal area inspection, we will be looking out for the following:

  • To check the general cleanliness of the kitchen and / or lounge, hallways or corridors and shared bathrooms (if applicable) which includes floors, walls, ceiling, furniture, worktops, all electrical items and to ensure that all cooking equipment is kept clean and free of grease at all times.
  • To ensure all rubbish and recyclables are removed.
  • To check that all fire fighting equipment is present and in full working order.
  • To ensure windows are free from obstruction – this includes cans and bottles on window ledges.
  • To ensure that the smoke or heat detector has not been tampered with or covered up.
  • To check that no prohibited items are present. This includes items such as candles, deep fat fryers, animals or pets, weapons of any kind or gas canisters.
  • To report any repair and maintenance issues.
  • To ensure all bedrooms are smoke free. Smoking (including e-cigarettes) inside all of our residences is prohibited. This includes bedrooms, out of windows, communal areas and balconies.
  • Please also refrain from smoking outside the entrance to your building or any ground floor bedrooms as smoke can enter ground floor windows which can be very unpleasant for those residents. Any breach of this will not be tolerated and will be treated extremely seriously as you are affecting the health and safety of all your fellow residents.

Please note that empty bottles or cans should not be used for decoration or displays within your bedroom, flat or residence. They are not permitted and you will be asked to remove them. Trolleys, cones or other ‘collectables’ are also not permitted. If any member of staff sees an item which may affect the health and safety of others, they are obliged to inform the residences management team who will contact you to request that the item is removed within a specified time frame. If the item is not removed within the specified time, it may be confiscated without further warning.

Re-inspections

If any areas of concern are noted during an inspection then an ‘Inspection Advisory Notice’ will be left in your room or communal area. Any areas requiring attention will be detailed on the form. If you fail your inspection or there is an area which requires re-inspection then you will be notified via email. The email will state the date of your re-inspection as well as detailing which areas need to be improved in order to ensure that you pass.