Covid 19 Accommodation FAQ’s
How long do I need to self-isolate for?
If you or someone you live with tests positive for COVID-19 or has symptoms, you must self-isolate. Please follow the latest NHS guidance for self-isolation.
If you have symptoms, then you must self-isolate for ten days. If one of your shared household shows symptoms, then the rest of you will need to self-isolate for 14 days. The 14 days start from when the first person in your household/flat started having symptoms or the day they were tested, if they have not had symptoms.
If that member later receives a negative test, you can stop isolating as long as no-one else in the household has developed symptoms.
If, during these 14 days of self-isolation, another member of the household becomes ill, the isolation period for the rest of the household does not need to be extended. Only the person with new COVID-19 symptoms has to stay at home for at least a further ten days and should arrange to have a test to see if they have COVID-19.
We will support you every step of the way.
If you have symptoms, book a test through the online University Covid Reporting Form
Can I leave my accommodation?
If you are required to self-isolate you should not leave your household bubble, unless:
- it is for a medical emergency;
- in the event of a fire alarm;
- to attend a prearranged medical appointment (including for a COVID-19 test);
- to remove rubbish/collect deliveries outside your immediate flat/building.
You can go to the main door if you take measures to keep safe, such as wearing a mask and keeping two metres social distancing.
You should not attend any classes or events in-person, on campus.
You should not have face-to-face contact with anyone outside your ‘household’.
Your household will usually be your flat or house or the people you share a kitchen and/or bathroom with in corridor-based halls. If different restrictions are required by Public Health England, we will let you know.
What should I do to keep myself and my flatmates safe?
If a member of your household tests positive you and everyone else in that household needs to self-isolate. Continuing to observe the COVID safety measures, including frequent hand washing, maintaining your distance from the person who has tested positive, wiping surfaces with anti-viral wipes and maintaining your own wellbeing by eating healthily and looking after yourself , will all help to keep you safe.
Please follow all the guidance put in place by the NHS about how to minimise the risks during self-isolation.
We are here to support you.
How do I report a maintenance issue in University halls?
We will continue to undertake emergency repairs in apartments and rooms where students are self-isolating. Repairs can be reported in the usual way by our online reporting form which can be found here https://lncn.ac/fixit
We are encouraging as many residents as possible to report maintenance online via the link above to minimise unnecessary queues in our residences reception areas.
Do I need to wear a face covering?
All staff and students must also wear a face covering in enclosed communal spaces on University premises, or outdoors, where social distancing is not possible. This includes, for example, when queuing, entering, or leaving buildings. For clarity, face coverings are not required within self-contained student apartments but they should be worn in the enclosed public spaces when entering or leaving your student accommodation buildings (lifts, receptions, stairwells etc.). Face coverings are not a substitute for maintaining social distancing and this should still be maintained at all times within buildings in communal spaces and in our Receptions.
Can we have visitors to our accommodation?
At this time, it is not be possible to allow any guests within halls. This includes students living in other University of Lincoln residences.
We will keep this policy under review, and update you accordingly.
How can I get food deliveries to my accommodation?
We understand that this situation has arisen quickly and you may not be stocked up on all of your supplies. You can order food and other essential items for delivery from online retailers such as supermarkets and Amazon Pantry.
If you need help with some basic supplies to make meals while waiting for an online grocery order, the University is able to help and can arrange a three day food delivery box, so do get in touch via email to email@example.com
If i'm in self-isolation, can i collect post or parcels?
If you are in self isolation then please do not come to your reception to collect post or parcels.
We will arrange to have parcels delivered to isolating households every few days.
Am I able to do laundry?
Due to government restrictions, we are not able to allow isolating students to use our on-campus launderettes. For the brief period of isolation, students may consider hand washing of clothes.
There is also a door-to-door laundry service with Jacksons Dry Cleaners that students can book (charges and terms will apply). We have arranged a discount code for the first order: 10off.
- Each person’s clothing should be placed in a sealed plastic bag as each customer’s items will be washed separately, and bagged separately when returned.
- The driver will text you five minutes before they arrive to collect your laundry.
- You can hand over the bags to the driver at the door of your accommodation provided you are wearing a face covering and maintain social distance.
- The same process applies for return of your laundered clothes.
How do I dispose of rubbish?
If you are self-isolating: please double-bag all refuse, tie securely and put aside for at least 72 hours before being put in your usual external household waste bin. This is to protect all of those workers throughout the waste cycle.
The latest Government advice is that after 72 hours, you are permitted to take waste outside the door of your building, provided you are wearing a face covering and maintain social distancing as you do so.
Can my family come to collect me or bring supplies?
We will not stop people from picking you up from your accommodation, including our halls of residence. However, you should note that if you are self-isolating you may have come into contact with the virus.
You could be putting other people at risk by leaving your accommodation with other people or moving to another household. Please continue to speak to your friends and family remotely and we will do everything we can to support you while you are self-isolating.
How do I get prescription medicines delivered?
We recommend that you bring as much essential and over the counter medications you may need with you. If you have an emergency prescription for medicine whilst you are self-isolating then you can email firstname.lastname@example.org
Please ensure that you ask for an online prescription so that you can pay for it prior to asking for it to be collected for you. There are two local pharmacies close to the University https://www.lincolnshire.coop/branches/pharmacies/newland-pharmacy
What do we do with rubbish if isolating?
If isolating: please double-bag all refuse, tie securely and put aside for at least 72 hours before being put in your usual external household waste bin. This is to protect all of those workers throughout the waste cycle.